Terms of Employment
• W2 Contract, 12 Months (Possible Extension)
• This position is Remote but would require occasional office visits for meetings
Overview
This role is open to entry-level candidates with one to three years of work experience and a Bachelor’s degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role. Responsibilities include:
• Data entry, utility outreach, prioritizing customer requests, and meeting weekly metrics.
• Data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations
Required Skills & Experience
• Bachelor’s Degree.
• 1-3 years of work experience that includes customer facing responsibilities and/or operations support for a customer.
• Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role
• Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers.
• Must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform
• Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events.
• Ability to prioritize and work on multiple projects within established timelines and work effectively under pressure.
• Ability to identify issues, gather and analyze information, identify the root cause in a timely manner, and maintain confidentiality as required
• Effective collaboration with others and a positive and supportive attitude.
• Proficient skills with Excel (Pivot tables, vlookup, etc.preferred)
• Proficiency in computer applications (e.g., Outlook, Word, Excel, PPT) and ability to work in multiple programs simultaneously.
• Exceptional oral communication, speaking clearly and persuasively in varied situations, and exceptional written communication skills.