Terms of Employment
• Duration: W2 contract, 12 months
• Location: Remote (Must be local to Washington DC, Maryland, Virginia, or West Virginia for mandatory quarterly on-site travel and in-person interviewing)
Overview
Work with a premier organization managing high-impact platform solutions. This role is focused on driving the delivery, capacity enhancement, and accelerated plan adoption of a mature, core ServiceNow scoped application called Inquiry 360. As a Lead Engineer, you will ensure seamless functionality and localized support for expansive deployment initiatives across partnership networks.
Key Responsibilities
• Lead the technical delivery, optimization, and feature functionality expansion of the Inquiry 360 scoped application built on ServiceNow CSM.
• Perform a hybrid balance of 60% to 70% technical development and 30% to 40% environment administration to fully support end-to-end delivery tracking.
• Utilize ServiceNow UI Builder to construct, configure, and maintain modern application user interfaces.
• Collaborate with cross-functional teams and plan partners to accelerate module adoption and provide ongoing delivery care.
• Participate in regular on-site Agile planning ceremonies, including Program Increment (PI) planning sessions.
Required Qualifications
• 8 or more years of professional experience operating as a dedicated ServiceNow Developer.
• Direct development experience utilizing the ServiceNow Customer Service Management (CSM) module.
• Demonstrated hands-on technical proficiency with ServiceNow UI Builder.
• Active ServiceNow System Administrator certification is a must
• Active ServiceNow Developer-centric certification is a must
• Reside within the local DMV (DC, Maryland, Virginia) or West Virginia region and possess the ability to attend in-person interviews and quarterly on-site planning.
Preferred Qualifications
• Prior experience working within structured SAFe / Agile environments, specifically participating in PI Planning sessions.
• Foundational knowledge or secondary experience with ServiceNow backend API integrations.