Terms of Employment

• W2 Contract, 6 months
• This position is hybrid with Wednesdays being onsite for team meetings.
• Training will be 100% onsite. 
• Candidates may specify if they would like to work from the DePere or Louisville locations. 
• The office is open from 8 AM-6 PM EST. Preferred working hours are 9 AM-6 PM EST, with flexibility needed for earlier coverage.
• Candidates may work from the office more often than once per week if they desire. 

Overview

Our client is seeking a Customer Service Representative to handle Gas utility customer inquiries via phone, chat, and email. The client is looking for someone with a great personality and demonstrated ability to provide great customer service. Candidates will need to be willing/able to learn a great deal, so a quick and eager learner is imperative.

Required Skills & Experience

• HS Diploma and 2+ years of customer service experience. 
• Proficient in MS Excel, Word, and Outlook. 
• Demonstrated ability to provide great customer service. 
• Strong customer service aptitude and a desire to help. 
• Quick and eager learner. 
• High speed, reliable internet for remote work. 

Preferred Skills & Experience

• 5+ years of experience
• Energy/Utility experience
• Natural Gas experience

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

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