Terms of Employment

• W2 Contract, 6 months (Possible Extension) 
• This position is hybrid, with Tuesday-Thursday being onsite in Philadelphia, PA.
• The work hours are 8 AM-5 PM EST. 
• Local candidates only. 

Overview

Our client is looking for a Business Analyst to support the Customer Care & Billing (CC&B) department. As a Business Analyst, you will play a key role in analyzing and documenting business processes and requirements for projects. 

Responsibilities will include: 

• Gathering and documenting business requirements from stakeholders.
• Analyzing and documenting current business processes and workflows.
• Developing and maintaining business process models and documentation.
• Developing functional and technical specifications for system enhancements or new systems.
• Facilitating meetings and workshops to gather requirements and provide updates on project progress.
• Identifying and documenting project risks and issues.
• Collaborating with stakeholders to prioritize requirements and define project scope.
• Supporting the development and testing of new systems or enhancements.
• Providing training and support to users during system implementation and post-implementation.
• Participating in the evaluation and selection of software and systems.

Required Skills & Experience

• College degree in Business, Finance, Economics, or Project Management. 
• 3-5 years of experience as a Business Analyst.
• Strong Excel reporting and PowerPoint creation skills. 
• Comfortable and skilled at presenting PowerPoint presentations to leadership based on data report findings. 
• Excellent communication skills, both written and verbal.

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

nTechJob

Terms of Employment

• W2 Contract, 24 months (Potential to Convert) 
• This position is hybrid, with Tuesday-Thursday being onsite in Philadelphia, PA. 
• Local candidates only
• The standard work hours are Monday-Friday, 9 AM-5 PM EST. 

Overview

Our client is seeking a Quality Analyst to join their team of approximately 15 members. The role involves analyzing Customer Care and Billing (CC&B) data, interpreting the findings, and presenting actionable solutions to clients through briefings, meetings, and detailed reports. Key responsibilities include evaluating CC&B metrics, deriving insights to inform client management strategies, and creating tailored reports using Excel or Power BI to support the client’s CC&B initiatives effectively.

Required Skills & Experience

• High School Diploma and 5+ years of Quality Analyst experience OR a Bachelor’s degree and 3+ years of Quality Analyst experience.
• Customer service background. 
• 3+ years of experience utilizing Microsoft Excel and PowerBi to include dashboards, reporting, and building data. . 
• Experience utilizing Tableau. 
• Ability to effectively interpret data/metrics. 
• Willingness to learn, participate, and collaborate.

Preferred Skills & Experience

• Bachelor’s Degree

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

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