Terms of Employment

• W2 Contract, 3 months 
• This position is hybrid. The resource should report to the office 2x per week in Plantation, FL.

Overview
Our client is seeking a Vendor Operations Coordinator to join their Vendor Operations Excellence Team requiring experience working with vendors in vendor satisfaction. Become a crucial communicator using their ticketing portal system and routing tickets to the appropriate teams, including Supply Chain, Accounting, Marketing, etc., ensuring responses within 2 days. Take true ownership of SLAs, resolving some tickets independently while rerouting others to specialized teams within the organization. As a key problem solver, you may tackle issues outside standardized operations, determining the involvement of various teams. Prioritize vendor satisfaction and manage processes efficiently using tools such as Oracle, Jira, CRMs, and standardized workflows. Take the lead in updating SOPs for system changes, always seeking process improvements.

Responsibilities

• With a vendor-first mindset, manage and answer direct vendor requests through Chewy CRM under Service Level Agreements (SLA) and KPIs related to speed and quality
• Process setup of new vendors and new promotions through validation of data, conversion to standards, and integration into various systems.
• Draft and maintain the Standard Operating Procedures (SOP) for internal processes.
• Communicate effectively with internal and external stakeholders and proactively drive resolutions to issues and escalations.
• Monitor KPIs and queue status through existing Tableau reporting dashboard, Excel, and other data tools.
• Participate in process improvement projects (test documentation/execution, issue identification, etc.).

Required Skills & Experience

• BA in Business, Finance, Economics, Statistics, or a related degree.
• 1+ years of related work experience and demonstrated track record of innovation and impact.
• Experience working with vendors and vendor satisfaction. 
• Experience working within Standard Operating Procedures. 
• Experience using dashboards to monitor KPIs, identify and correct defects, perform root cause analysis on KPI misses.
• Results oriented mindset with the ability to react quickly to requests in a timely, accurate and detail-oriented manner.
• Ability to independently collaborate with merchants and deliver results on tight timelines.
• Ability to operate in ambiguous environments with speed and commitment to quality.
• Proficient Excel and MS Office skills.
• Strong oral and written communication.
• Demonstrated ability to work in a team environment.
• Engaging individual with a natural curiosity and willingness to learn new tools quickly.

Preferred Skills & Experience

• Prior experience in Software Quality Processes – Jira & Oracle 
• SQL experience – ability to run SQL queries 
• E-commerce or merchandising background is a plus

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

IND15

Terms of Employment

• W2 Contract, 3 months 
• This position is hybrid, with 2 days in office.
• The office is located in Plantation, FL. 
• The work schedule is Monday – Friday, 9 AM-5 PM. 

Overview

Our client is a fast-growing, dynamic online retailer based in Plantation, Florida, known for their commitment to exceptional customer service and innovative e-commerce solutions. Team members at this company are passionate about creating a seamless experience for customers, from the first online interaction to the arrival of products at their doorsteps.

Dedicated to fostering a collaborative and engaging workplace, our client invests in their people, believing that happy, supported employees lead to happy, loyal customers. This is a workplace where every team member has the opportunity to make a meaningful impact on the business every day, contributing to a mission that makes life better for pets and their families.

Our client is seeking an HR Specialist, responsible for data entry into the HCM system at their Plantation, FL office. The ideal candidate will be tech-savvy, have a strong customer service orientation, and be detail-oriented. 

Responsibilities

• Audit timesheets and pay-related data, enter or update team member records. 
• Process retro pay adjustments as applicable. 
• Respond to and resolve pay inquiries in a timely manner.
• Provide support for the FC attendance management process.
• Complete ServiceNow cases (HR case management software).
• Assist on data clean-up projects to prepare for a new system implementation. 
• Maintain data integrity in various HR systems. 

Required Skills & Experience

• Proficient with Microsoft Office, especially Excel. 
• Accurate and detail-oriented with excellent problem-solving skills. 
• Strong oral and written communication skills. 
• Exceptional customer service focus (internal and external), and professional interaction at all levels, from front-line to executive-level. 
• Ability to multi-task in a fast-paced environment with changing priorities. 
• Self-motivated, positive attitude, flexible outlook, and strong ethical values. 
• Ability to maintain confidentiality in handling sensitive and personal information. 

Preferred Skills & Experience

• Experience with Payroll, Benefits, or Wage and Hour support. 
• Experience with Workday, Kronos, and/or ServiceNow. 

nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

IND15