Terms of Employment
• W2 Contract, Three Months (High Likelihood for Long-Term Extension)
• This position is 100% Remote. The selected candidate must work PST for the first month of training; flexible local 8:00 AM – 5:00 PM schedule thereafter. Candidates based in PST or MST will be prioritized. EST is not an option.

Overview & Responsibilities
Work with a leading firm in the rideshare industry as an Accounts Receivable / Collections Analyst. This isn’t your typical “debt collection” role; you will be part of a dynamic Accounting team managing the “Lyft for Business” portfolio. Because rideshare usage varies monthly, you will act as a detective and customer service partner, investigating payment discrepancies and building relationships with enterprise clients to ensure a smooth billing process. You will…
• Manage collections and billing inquiries for a portfolio of 200+ high-volume accounts.
• Connect with customers daily – 99% via email – to ensure timely payments and resolve disputes.
• Conduct “investigative work” to locate payments and identify new points of contact within payer portals (Ariba, Coupa, etc.).
• Send out approximately 30 dunning notices daily through the Oracle system.
• Reconcile customer records, including payment applications, write-offs, and credit memos.
• Collaborate cross-functionally with internal teams to escalate complex billing issues.

Required Qualifications
• 1+ year of direct experience in Credit, Collections, or high-volume Accounts Receivable.
• Proven experience in a customer service-centric role.
• Proficiency with Google Workspace (Gmail, Google Sheets, Google Docs).
• Solid foundational skills in Microsoft Excel (ability to filter and perform basic data tasks).
• Strong investigative and problem-solving skills—must be comfortable “digging” for information.
• Willingness to undergo an enhanced background check at hire and a monthly healthcare exclusion list check thereafter.

Preferred Qualifications
• Associate’s Degree (AA) in Accounting or a related field.
• Hands-on experience with Oracle Fusion or Salesforce.
• Prior experience using Payer Portals such as Ariba or Coupa.
• Experience in industries with variable billing models (like rideshare or logistics) rather than fixed subscriptions.